Q.  Can my order be changed or cancelled once it has been placed?
If your order has not been released to the supplier we would be more than happy to make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. During floral holidays we need to receive all changes or cancellations at least  five business days prior to the delivery date. For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service department by calling +1  347  756  4759 or by email: info@FloraThailand.com

Q.  Can I customize my order?
Most of the countries we can customize orders, however some countries we cannot customize orders such as USA, Canada.

Q. Will I get an order confirmation?
Yes,    you will receive an automated e-mail confirmation the time you place your order. Please note that if the order is held in your shopping cart and it is received after our supplier cut-off time, the order will not be processed on that day and an email will be sent to you regarding the cancellation or next day delivery  of the order.

Q.  I placed my order and did not receive an email confirmation. What happened?
If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly. It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder.

Q. What are the types  payment mode accepted?
We accept all major credit cards- Visa, MasterCard, Discover and American Express. We also accept Paypal. We also accept bank transfer, western union transfer and any other available payment method you wish.

Q. Do you accept debit cards?
Yes. We accept all international debit cards.

Q. When will my credit card be charged?
Your account will be charged on the day of purchase.

Q.  Can I send flowers anonymously?
Yes you can. Simply specify your instruction in the SPECIAL INSTRUCTION field upon ordering.

Q.  Can I request a specific delivery time?
Delivery times are based upon the courier's scheduled routes. We are not able to specify or guarantee a delivery time.

Q.  How far in advance can I place my order?
You can place your order up to 90 days in advance from the intended delivery date.

Q.  How will I know the flowers have been delivered?
We will email you delivery confirmation. You can also track it here TRACK

Q.  What happens if the recipient is not present at the time of delivery?
We will retry again. If end of the day we failed, we will email you and we will retry next day. Anyone can accept the package on the specified address.

Q.  Do you have any shipping fee?
            Yes.

Q.  How long does it take time to process my order?
Delivery will be based on your specified delivery date. We deliver same day almost all the countries. Some countries require addiional delivery time 1-2 days, please see your country and check the delivery cut off time. Place an order in advance is always recommended.

Q.  I have no credit card. Can I still place order?
Yes, you need to email us >   info@FloraThailand.com with your delivery address and item code so we can compute total for you. You can pay at your bank or western union.
 
Q.  Can I include greetings message with my gifts?
Yes, you can.
 
Q.  I can't find the item, I'm looking for. Can you help me?
Sure. At the bottom of every page, you will see "LIVE HELP, I'M ONLINE". You can click on that and chat with us or leave a message. We will answer you back immediately.